The best organisations are highly collaborative across departments and use multi-disciplinary teams to deliver value. More than that however, their people leave their job titles at the door, roll their sleeves up and solve problems. They understand that their functional skills are there to enhance innovation and enable value creation. At a strategic level, these organisations understand that the most …
My Awful Patient Experience (PX)
Guest post by Leah Ryz, Executive Interim Manager / Problem-Solver / UX SME I’d been very ill. I was very ill. A side of me that I didn’t know existed reared its ugly head, as Senior Medic after Senior Medic discredited each other at my bedside, changed direction and approach by the minute until Doctor B came along, and something …